8am to 5pm standard hours, 24 hour emergency call out

Double glazed unit being fitted into a white uPVC window

Repair service

Window Glass Replacement in Newcastle

Broken glass needs dealing with quickly, both for safety and to keep the property secure and weathertight. We replace single, double and triple glazed glass in windows, doors, side panels and conservatories throughout Newcastle and the North East.

Where the glass cannot be replaced the same day, we can make the opening safe and secure first and return with the made to measure unit.

Guaranteed workmanship.

Repair first

15 minute replies

Working hours

Free in-person quotes

Fully insured

Guaranteed workmanship

Glass we supply

  • Clear float and low emissivity energy efficient glass
  • Toughened safety glass for doors, side panels and low level glazing
  • Laminated glass for added security and sound reduction
  • Obscure and patterned glass for bathrooms and privacy
  • Georgian bar, leaded and stained effect units
  • Acoustic glass for busy roads and flight paths

Safe make safe, then a permanent repair

If the whole double glazed unit is damaged rather than a single pane, our sealed unit replacement page explains that job.

Our first job is to make the property safe. Loose and broken glass is removed and disposed of, and the opening is boarded or temporarily glazed so the house is secure and dry.

We then measure the opening precisely, order the correct specification of glass and return to complete a permanent repair, cleaning up fully as we go.

Meeting building regulations

Glazing in doors, in side panels next to doors and in low level windows must be safety glass under current building regulations. We specify the correct toughened or laminated glass for the position rather than simply matching what was there before, which matters for insurance as much as for safety.

Insurance and landlord work

We regularly carry out glazing repairs following break ins, storm damage and accidental breakage. We can provide itemised invoices and written descriptions of the damage and the work carried out for insurance claims.

Specifying the damaged pane, not a new window

The position of broken glazing helps determine the specification of its replacement. A bathroom may need an obscure pattern, while a door panel or low window needs safety glass under the existing regulations. We consider that location rather than copying unsuitable glass simply because it was there before. Toughened and laminated options are part of the service, alongside clear, energy efficient, acoustic and decorative glazing.

For a sealed unit, the damaged unit is changed individually. That lets sound glazing elsewhere in a larger opening remain. Single, double and triple glazing require the appropriate replacement for the frame, with measurements taken before the permanent glass is ordered. Mention whether the damage is in a window, entrance, side panel or conservatory, and whether there are Georgian bars, leaded details or a pattern to match.

Immediate safety and the final glazing appointment are different stages when the new glass is not available straight away. Loose pieces are removed, the waste is taken away and boarding or temporary glazing secures the opening. We return with the measured replacement and clean up as part of completing the job. Following accidental damage, a storm or a break in, itemised invoices and written descriptions can document the damage and work for an insurance claim. The temporary protection is not presented as the finished glass repair.

Broken window repair without a new frame

Smashed or cracked window glass rarely means the window is finished. In most cases the glass alone is replaced and the frame stays. Where the opening is unsafe, we make it secure first with boarding up or through our emergency repairs, then return with the new glass.

Safety glass matters in doors, low panes and panels beside doors. Toughened glass breaks into small blunt pieces, while laminated glass has an inner layer that holds the pieces together when it cracks, which also makes it harder to get through. We specify the type the position needs. If the broken pane is part of a double glazed unit, the whole unit is renewed as covered under double glazing unit replacement, and energy efficient low emissivity glass can be chosen at the same time. Other faults with the window itself are covered by window repairs.

Glass in doors

Glass in front, back, composite and patio doors needs safety glass and a slightly different approach to windows. See door glass replacement for that work.

A prepared glass opening for a cat flap

Our cat flap installation in glass page explains making a new sealed unit with the required hole before fitting it. The existing installed glass is not cut for this work.

Related specialist repairs

Questions

Frequently asked

Can you replace just one pane in a large window?

Yes. Sealed units are replaced individually, so only the damaged pane needs changing.

How quickly can broken glass be made safe?

Usually the same day, and out of hours where the property is insecure. Call as soon as the damage happens and we will advise on timings.

Do you take the broken glass away?

Yes, all old and broken glass is removed and disposed of responsibly as part of the job.

How much does a broken window cost to fix?

It depends on the size of the glass, whether it is single or double glazed and whether safety glass is required. Our cost to replace a double glazed unit guide shows the existing price ranges.

Can just the glass be replaced, not the frame?

Yes, as long as the frame is sound. The beads are removed, the broken glass or unit comes out and the new one is fitted in the same frame.

Laminated vs toughened glass: which do I need?

Toughened glass is required in many safety positions such as doors and low panes. Laminated glass holds together when broken, so it adds security and is often chosen for ground floor windows. We advise based on where the glass sits.

Can I get more energy-efficient glass in my existing frames?

Usually. When a unit is replaced, it can be made with low emissivity glass and the appropriate gas fill, improving the window without changing the frame.

Do you offer an emergency glazier service?

Yes. We have a 24 hour emergency call out for broken glass, and will board or make the opening safe if the glass cannot be replaced straight away.

What happens if the new glass cannot come the same day?

We make the opening safe and secure first, by clearing the broken glass and boarding or temporarily glazing it, then return with the made to measure unit to finish the job.

Can you match patterned or leaded glass?

In most cases yes. Obscure patterns, Georgian bar and leaded style units can be remade so the repair is not obvious from the street.

Does glass next to a door have to be safety glass?

Yes. Glazing in doors, in side panels beside doors and in low level windows must be toughened or laminated safety glass under current building regulations, and we specify to that standard.

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